The
Family Security Plan® was
designed to supplement and enhance your existing employee benefits.
We will be pleased to show you how this plan can be tailored to
fit your individual needs.
Take advantage of convenient, affordable, insurance coverage available
through your credit union!
Frequently Asked Questions
Q. How can I purchase coverage?
A. To apply for additional coverage on yourself, spouse, or children,
please visit your credit union and speak to one of THE FAMILY
SECURITY PLAN ® Representatives. If you are unable to visit
the credit union, please call our toll free number, 1-800-990-7890
ext. 1172, and a representative will be happy to assist you in
additional purchases.
Q. Who are my current beneficiaries?
A. Unless you have made changes, check the copy of the application
which is in your policy. If you have made changes, call 1-800-243-2292.
We will have to check with your specific insurance company for
the most current information.
Q. How can I determine why I have fallen behind in payment?
A. If you pay your premiums through an account at your credit union
you should check your quarterly statement from the credit union.
You should see a monthly deduction. If you don't, there may be
a problem. Have you been out of work for any reason? If we can
be of help, please call our 800 number, 1-800-243-2292.
Q.
How can I get more information about THE FAMILY SECURITY PLAN ®?
A. Come into the credit union to meet with a FAMILY SECURITY
PLAN ® representative
who will explain the entire program in detail and give you an opportunity
to enroll in the program or call 1-800-990-7890, ext. 1172
Q. What are your Customer Service hours?
A. The Service Department is open Monday thru Friday, from 9:00
a.m. to 5:00 p.m. Eastern Standard Time. Our toll free number
is 1-800-243-2292.

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